IPVanish Neutral Review 2019: Pros and Cons

No-logs policy, nice and user-friendly website and a decent price – those features characterize IPVanish.  This VPN provider puts users’ privacy in the first place and gives you the feeling of being fully informed thanks to the catchy design and useful functions.

Speed

We have used several protocols and servers while checking Internet speed loss. They gave approximately the same results, around 18% speed drop. It is not so noticeable but comparing to other VPN providers, the outcome is a bit below the best results on the market. It should be noted that IPVanish suggests you the best connection with the least Internet speed loss.

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Features

Protocols
Like the other VPN providers, IPVanish offers all the main protocols used worldwide. There is the most popular OpenVPN protocol, PPTP, L2TP/IPSec and IKEv2 for iOS devices. You can switch between them on the main panel or set the default one in setting options.

Compatibility
IPVanish is compatible with all main operating systems – Windows, Android, Mac OS, iOS, Windows Phone. You can install it for free on desktop computers, laptops, tablets, phones and routers.  There is a tutorial or a Visual Guide provided for every system or a device. You just need to click on the chosen icon and the automatic or manual setup will appear.

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Servers
When choosing IPVanish you can select from over 165 servers in 60 countries all over the world. They are divided on several categories which are a nice option for those who want to choose servers depending on their purpose, for example media streaming or gaming.

On the top of the dashboard you can see a server chosen by default which is at the same time the best and fastest location for you. Below there are servers that you can choose by the list, location and by use.

IPVanish VPN offers 2 simultaneous connections per user as long as each connection uses a different protocol. The connection at the same time can be achieved from two devices, for example computer or laptop + mobile device or router.

The feature which is definitely outstanding is the user-friendly character of the website. All the information are grouped into nice and aesthetic layout and they are easy to find. The main panel of the application is also interesting and sleek. Fore those who like to have more options IPVanish will be a great choice because it provides many additional features which are not available with other VPN providers.

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For example, when entering IP Settings, you will find an option to change your IP address manually or automatically every particular amount of time. You can also verify the IP address by clicking one button.

Privacy

The best thing about IPVanish is that it does not keep logs. At all. It is definitely something that everyone should pay attention to. IPVanish VPN is one of very few providers which really cares about users’ privacy. This is possible thanks to their zero-log policy, shared IPs, Bitcoin payment option, clear Privacy Policy, DMCA and Terms of Service.

IPVanish uses secure and the most common 128-bit or 256-bit key length encryption. The company is located in US and falls under the laws of Florida.

Ease of use

Registration
Registration process is quick and simple. First you have to select the pricing plan and enter your e-mail address, password and a promotional code if you have one. Then choose the payment option and follow the steps. After purchasing, you will receive an activating link on your e-mail and your account is ready to use.

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Installation
While clicking the activating code you’ve received after registration, you will be directed to your account where you can find a download button for the software. You can also visit the website and look for VPN Software. There, you choose desired device or operating system and follow the instructions. Software is free and it can also be find on Google Play Store and App Store.

When the app is finally on your desktop, run it, click “install” and then “launch” button.

Each operating system or a device has its own automatic or manual set up guide or tutorial. So if you have any problems with installation, you can always look for help.

When the installation process is over, a large main panel will appear on your screen. To connect with any server you have to enter your username and password. Fortunately you don’t have to do it every time you connect with different location. You can bypass it by ticking “Remember my credentials”.

IPVanish is also available on mobile devices with iOS, Windows Phone and Android operating system. iOS VPN offers two protocols – IPSec or IKEv2. For Windows Phone and Android operating systems there is only one option – L2TP.

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Customer support
Contacting the support agents gave us mixed feelings. There were agents who were professional and answered our questions fully but there were also a few who were far behind the first ones. Nevertheless, all of them were quick in response.

First e-mail is about the type of encryption and protocols provided by IPVanish, the second – a reply for a question about complying with the law requests. The difference is pretty clear, one message is comprehensive and provides all the information while the other gives me a link to find the information personally.

IPVanish offers 24/7 customer support via ticket system. You can also visit their forum, facebook page, FAQ base and … read a blog, which keeps you informed not only about IPVanish updates but also about recent Internet security news.

In general, our experience with the website was very positive. We liked the layout, the graphics, the way how they provide all necessary information and of course clear and transparent Policies.

Pricing Plan & Special Offers

IPVanish VPN has three pricing plans – for 1 month, 6 months and 12 months. The most attractive plan is the one for one year. If you choose it you can save up to 46%. It costs $6.49 per month, but you need to pay upfront for a year. It will be $77.99. The 1 month plan values $10.00 and for the half a year you will need to pay $26.99 ($8.99 per month).

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The provider also offers 7-days money-back guarantee if you are less than 100% happy with the VPN service. There is also a free trial version provided but only for iOS users so far. There are plenty payment options to choose including all major credit cards, PayPal, Bitcoins and WorldPay (Alipay, CashU, MisterCash, PaySafeCard, POLi, SOFORT Banking, Boleto Bancario, DineroMail 7eleven, DineroMail Oxxo, DineroMail Bank Transfer, DineroMail ServiPag, Przelewy24, Giropay, IDEAL, EPS).

From time to time you can find special offers to appear on the website, for example: 20% off for 3 following billings.

PROS:

  • No logs policy (!)
  • Nice-looking website
  • The number of locations provided
  • Blog
  • 7-day money-back guarantee
  • Set-up tutorials & visual guides
  • Decent price

CONS:

  • Diverse customer service

No-logs policy, nice and user-friendly website and decent price – those features characterise IPVanish. This VPN provider puts users’ privacy on the first place and gives you the feeling of being fully informed thanks to the catchy design and useful functions.

Conclusion

Offering the only true tier-1 VPN service in the world, IPVanish VPN is based in the United States and takes pride in great speed. 180 servers in over 60 countries serve the needs of the customers, offering more than 25,000 IPs.

There is full compatibility and the easy to use apps can be downloaded on the spot for your convenience. All protocol types are supported(PPTP, L2TP, and OpenVPN with 128 and 256-bit encryption), but there is a limitation allowing you to use OpenVPN on one device and other security protocol types on another one.

So, overall you can use up to two simultaneous devices and this can be a disadvantage.The monthly fee is $10.00, but there is a relatively greater bargain at $77.99 for a whole year. The full refund guarantee is only valid for a week, which is a downside.

Payment methods allow Bitcoin and PayPal for anonymous financial transactions, while there are various types of support (including live chat, not available 24/7 though). The performance of IPVanish VPN is exceptional, regardless of the OS or device used. With some improvements in the support and the features offered, IPVanish VPN is a solid VPN solution for all Internet users.